Shipping & Returns

Shipping

Processing time. In-stock items ship within 3-5 business days, unless otherwise noted. You’ll receive a confirmation email with tracking as soon as your order is on its way.

Rates. Flat rate: $12.95 for all U.S. orders. All orders ship via standard shipping with tracking.

Pleasure products ship directly from our partner. Our crystal pleasure products (WAANDS™ pieces and Free Bleed® blankets) are sent directly by WAANDS, usually within 1-4 business days, in discreet packaging: nothing on the outside shows what’s inside. If your order also includes other pieces, they’ll arrive in a separate package, sometimes on a different day, and you’ll get a tracking email for each package. One $12.95 shipping charge covers your whole order.

International shipping. We currently ship within the United States only.

Delays. Once your order ships, delivery times are in the carrier’s hands. We’re not responsible for delays caused by carriers, weather, or other circumstances outside our control.

Lost packages. If your tracking hasn’t updated in 7 days, or it shows delivered but you can’t find your package, email us and we’ll open a claim with the carrier and help you through it.

Your shipping address. Please double-check your address at checkout. We can’t be responsible for packages sent to an address that was entered incorrectly.

Returns: all sales are final, except for damage

Every piece in the shop is handmade in small batches, and many are intimate items. For that reason, all sales are final, and we don’t accept returns or exchanges for change of mind, fit, or color.

The one exception: if your order arrives damaged, we’ll make it right.

Pleasure products (WAANDS™ pieces and Free Bleed® blankets) follow our partner’s policy: because they’re intimate items, they can’t be returned or exchanged for any reason. If one arrives damaged, or never arrives, email us within 7 days as described below and we’ll file the claim with WAANDS for a replacement or refund.

How to report damage

1. Email hello@taylortatum.com within 7 days of delivery.
2. Include your order number, a short description of the damage, and clear photos of the item and the packaging it arrived in.
3. Please keep the item and its packaging until we’ve reviewed your request. We’ll reply within 2 business days.

What happens next

• If the damage is confirmed, we’ll send a replacement of the same piece when one is available. If it isn’t, you’ll receive a full refund to your original payment method, including the shipping you paid.
• If we need the damaged item back, we’ll email you a prepaid return label. You won’t pay for return shipping on a damaged item.

What isn’t covered

• Damage reported more than 7 days after delivery
• Wear and tear, or damage from use, snagging, or care that doesn’t follow the care guide
• Crystal pleasure wands, pleasure boxes, and other intimate items that have been opened or used, unless they arrived damaged
• Natural variations in handmade pieces, such as small differences in beadwork, color, or crystal pattern. These are part of what makes each piece one of a kind, not defects.

Questions about an order? Email hello@taylortatum.com. Thank you for supporting slow fashion and handcrafted artistry.